Shipping and Returns Policy

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Welcome to the Shipping and Returns Policy page for www.alternativetales.com. Please read the following information carefully to understand our policies regarding shipping, returns, and refunds.

 

​Shipping Policy

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We aim to process and ship your merchandise as quickly as possible. Typically, orders are shipped within 2-12 business days, depending on your location. Please note that shipping times may vary due to unforeseen circumstances or delays.

 

Import Taxes and Duties

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Please be aware that customers are responsible for any import taxes, customs duties, or fees that may apply to their order upon delivery. These charges are determined by your local customs authority and are not included in the price of the merchandise or shipping costs. We recommend checking with your local customs office for more information on potential fees before placing your order.

 

​Returns and Complaints

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If you have any issues with your merchandise, such as defects or incorrect items, please contact us via email: contact@alternativetales.com. We will work with you to resolve the issue promptly. Please note that returns or complaints must be initiated within a reasonable timeframe after receiving your order.

 

​Digital Downloads

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All digital art downloads purchased through www.alternativetales.com are non-returnable and non-refundable. Please ensure that you review your order carefully before completing your purchase.

Thank you for shopping with www.alternativetales.com. If you have any further questions or concerns, please do not hesitate to reach out to us.